Getting Started

Client Onboarding & Welcome Guide

(A Complete Overview for Clients and Internal Team Use)

Getting Started

Client Onboarding & Welcome Guide

(A Complete Overview for Clients and Internal Team Use)

Let's Get Started

📌 Quick Navigation

Getting Started

Our Core Services

What We Need From You

Optional Support Services

The Giveback Program

Expectations & Partnership Standards

Policies & Disclaimers

Marketing Services Agreement

1. Getting Started

To make onboarding seamless, please complete the following steps:

Update Your Contact Info
👉 Contact Form

Tell Us About Your Business
👉 Business Information Form

Provide Access & Credentials
👉 Safe and Secure Information Exchange

Book Meetings Anytime
👉 Discovery Meeting

2. Our Core Services

Hello Support manages all critical aspects of your marketing ecosystem.

Web Presence
Website management & design
SEO & Local SEO
Google Business Profile

Advertising & Targeting
Google Ads setup & management
Facebook Ads setup & management
Target audience discovery

Social Media Setup & Management
Facebook
Instagram
LinkedIn
X (formerly Twitter)
Pinterest
Yelp
Medium
YouTube

Marketing Infrastructure
Local citations management
GHL setup & automations
Email setup & management

Growth & Support
Branding & design support
Influencer recruiting & management
Affiliate marketing setup

Coaching & Training
ChatGPT coaching
Canva coaching
Sales & marketing coaching
Customer & tech support coaching
Operations coaching
Culture coaching

3. What We Need From You

For smooth onboarding and effective execution, please provide:

Business Info → Name, address, phone, hours, service areas

Branding Assets → Logo, style guide, brand colors

Platform Access → Website logins, Google, Meta, CRM, ad platforms

Budgets → Planned ad spend allocations

Marketing History → Previous campaigns or reporting (if available)

Point of Contact → Someone empowered to approve and communicate

4. Optional Support Services

In addition to marketing management, we offer extended services:

(Optional, based on your business needs — not required.)

Sales process optimization & automation

HR & hiring support

Leadership coaching

Custom software/CRM integrations

5. The Giveback Program

Hello Support is the only marketing agency offering a program designed to rebate a portion of management fees back to clients.

Purpose
Aligns our success with yours.
Strengthens long-term partnerships.
Allows clients to reinvest savings into ad budgets.

How It Works
Clients spending minimum $5K+/month automatically qualify.
A proprietary algorithm uses our transaction history to predictably rebate a % of fees.
Rebates are returned monthly, helping offset — and potentially eliminate — management costs.

Benefits
Lower net marketing costs.
Larger ad budgets without increased spend.
Improved retention through shared success.

Safeguards
Clients who miss payments may be excluded from future rebates.
Clients who cancel services may be excluded from future rebates.
Clients who mistreat staff may be excluded from future rebates.
Exclusion results in forfeiture of future rebates.
Protects healthy communication and aligned growth.

Disclaimer
No guarantees are provided.
Program is offered in good faith, based on historic performance.
Designed to support long-term client prosperity.
👉 Learn More — Eliminate the Cost of Marketing

6. Expectations & Partnership Standards

What You Can Expect From Us
Clear onboarding structure
Transparent communication
Proactive campaign management
Regular performance updates
A growth-focused partnership

What We Expect From Clients
Complete onboarding forms promptly
Provide timely access & approvals
Communicate consistently
Maintain budget commitments

7. Policies & Disclaimers

For terms, payments, and official disclaimers:
👉 Hello Support Disclaimers

Hello Support Disclaimers

How much does it cost to hire a digital marketing agency?

The cost of hiring a digital marketing agency varies based on your specific needs and goals. Agencies typically offer flexible packages to accommodate businesses of all sizes. On average, monthly fees can range from $1,000 to $20,000, depending on the scope of services, such as SEO, PPC, social media marketing, and content creation.

Choose Your Plan

Growth Plan

$5,000 monthly

Ideal For: Small businesses or startups seeking foundational digital marketing support.

Local SEO Optimization (e.g., Google business setup and management)
Basic Google Ads Campaign Management
Social Media Management for up to 2 platforms
Focus: Building online visibility and generating leads with essential services.

Start Services

No contracts - cancel anytime

Scale Plan

$10,000 monthly

Ideal For: Growing businesses ready to expand their sales and marketing reach.

All services from the Growth Plan
Advanced Google Ads and PPC Management (including remarketing campaigns)
Social Media Advertising for up to 3 platforms
Customized Content Creation (e.g., blogs, social posts, ads)
Local SEO and Regional Campaign Strategy
20 hours of dedicated support per month
Focus: Scaling efforts with more comprehensive and targeted marketing strategies.

Start Services

No contracts - cancel anytime

Accelerate PLAN

$15,000 monthly

Ideal For: Established businesses aiming to dominate their market and maximize ROI.

All services from the Scale Plan
Full-Service SEO Strategy (national and local)
Social Media Advertising for up to 5 platforms
Advanced Reputation Management and Online Review Campaigns
Full Content Marketing Suite (e.g., video, infographics, case studies)
Dedicated Account Manager
30 hours of dedicated support per month
Focus: Dominating the competition with advanced strategies and premium support.

Start Services

No contracts - cancel anytime

How to Get Started

Whether you're seeking a top-tier digital marketing agency or need guidance on optimizing your Google Business Profile, we're here to assist. Our team specializes in creating customized strategies to enhance your online presence and drive more leads through Google.

Don't see what you're looking for?

Join Our Team

We're always looking to add experienced digital marketers, business strategists, and customer service.

Click Here

Internships Available

Apply today and gain hands-on experience in digital marketing, business strategy, and client relations.

Click Here

Joint Venture Revenue Sharing for Ambitious Businesses

Ask about our exclusive joint venture revenue sharing program. With a minimum monthly commitment of $10,000, we become true partners in your growth—offering unlimited marketing services tailored to your business needs. This program is designed for high-growth companies with an average transaction size of at least $4,500 and a minimum of $3 million in annual revenue.